FAQ

Frequently
Asked Questions
Yes, all our fragrances are authentic and sourced directly from the authorized distributors. We guarantee the quality of every product.
Shipping typically takes between 3 business days, depending on your location. Orders from remote locations can take upto 7 business days for Delivery You will receive a tracking number once your order is dispatched.
If your product arrives damaged, please contact our customer service within 48 hours of receiving the package. We will guide you through the process of returning the damaged item and receiving a replacement or refund. You will need to provide a unboxing video after delivery it helps us claim damage to the shipping partner.
In case you receive the wrong product, please reach out to our support team immediately within 48 hours. We will arrange for the correct product to be sent and cover any return shipping costs. Make sure that the product's seal is not opened.
You can contact us via email at support@buyyourperfume.com or WhatsApp our customer service at [+91 84549 50010]. Our team is available from [Mon-Sat / 11am to 7pm].